Customer Service Associate

Company Overview:
According to the 2008 Black Book of outsourcing, Sitel is the leading contact center provider in the world for our focus on delivering Return on Customer Investment (RoCI), and Sitel is the only pure play contact center provider, ranked by senior executive end-users of outsourcing, in the top 50 BPO companies in the world. This proves, when you focus on your core competency, that you can be better than anyone else in the world.
Sitel’s clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI).

Job Description:
As a Customer Service Associate, you will be taking inbound calls within the guidelines/goals established by our client and contact center management. The position consists of learning and retaining a working knowledge of new and existing accounts, gathering and verifying customer information and entering into the computer system, assisting customers with account specific information such as billing inquiries, processing of payments, troubleshooting technical issues, and explaining new products and services offered.

Job Requirements
Applicants may be subject to background/drug screening.

Sitel offers the following:

Paid Training

Opportunity for Advancement

Employee Referral Bonus

On-Site Activities

Benefits after 90 Days

401K with company match

Comfortable work environment

Friendly atmosphere

Full Time