UnitedHealth Group is working to create the health care system of tomorrow.
Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
UnitedHealth Group has submitted a proposal in response to the TriCare Managed Care Support Contract Solicitation (also known as the "T-3 Solicitation"). TriCare is the health care program serving active duty service members, National Guard and Reserve members, retirees, their families, survivors and certain former spouses.
As a potential government contractor, this position requires U.S. citizenship and proof of favorable adjudication following submission of Department of Defense form SF85P.
Position Description:
The technical writer captures and communicates the functional best practices for the Claim organization. This includes writing and editing process documentation, desktop procedures, training program materials and on-line content. Technical writers may assist in estimating production costs and overseeing work done by external vendors.
Primary Responsibilities:
- Reviews TRICARE requirements and related documents to understand and capture specific operational guidelines
- Analyzes and investigates, and provides explanations and interpretations to others within area of expertise
- Interviews subject matter experts (SMEs) to determine training and documentation approach
- Contributes ideas regarding training program design based on own ideas, experience, and research
- Uses pertinent data and facts to identify and solve a range of problems within area of expertise
- Investigates non-standard requests and problems, with some assistance from others
- Reviews other organizational training material to extract relevant content for use in training materials; works with Training Manager to determine relevant elements
- Follows training program development standards, stylistic guidelines and formatting conventions
- Inspects and edits own work for clarity and conformance to requirements
- Collects training program exhibits, attachments, appendices, screen shots and other content to incorporate into training materials
- Participates in individual and group reviews and incorporates changes and improvements to documentation
- Prioritizes and organizes own work to meet deadlines
- Supports ongoing process improvement and change control activities
- Completes work according to deadlines provided by Training Manager
- Assists as requested in general training program development activities, including editing, assembly and quality assurance
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
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