Temporary Associate-Customer Contact Center (CCC)

Company:	Xcel Energy Company Profile \| Current Opportunities (5)
Job Location(s):	Amarillo
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Experience:	Open
Related Categories:	Customer Service - General, Admin - Receptionist/Clerical, Customer Service - Call Center

Position Description

Position Title:	Temporary Associate-Customer Contact Center (CCC)	Position Posting #:	CE-TX-0140
Business Area:	Customer and Enterprise Solutions	Department Name:	Customer Contact Ctr
Geographic Location:	Amarillo, TX	Work Location:	Amarillo CCC
Reports To (Title):	TEAM LEAD*CCC	Status:	Exempt
Job Family:	None	Job Function:	None
# of Positions:	20

Special Instructions:

* Are you looking for a challenging, energizing and rewarding career?
* Do you want to work for an innovative environmental leader?
* Are you looking for a stable employer in our community?
* Are you interested in career opportunities?
* Do you have good communication and problem solving skills?
* Can you provide superior customer service?
* Do you enjoy working with people?

Come work for Xcel Energy! Customer satisfaction is our #1 focus.

* Pay is competitive$10.05 with opportunity for pay increases.
* Opportunities for job advancement based on performance
. Bilingual (Spanish/English) a plus, but not required.
* Eligible to participate in Xcel Energy’s 401(k).
. Casual dress environment.
* Customer service training.
* On-site fitness center.
* Employee discounts.
* Dynamic, ever-changing environment.
* Variety of schedules-- 24/7 business

Please verify that your education and/or experience meets the minimum requirements listed below. Applicants must successfully complete a pre-hire skills assessment and will receive information by email. If not received, please check spam junk/spam mailbox. We reserve the right to pull this posting at anytime.

**Xcel Energy, Responsible by Nature**

Position Summary:

The Customer Contact Associate's primary responsibility is to provide superior customer service and accurate information to Xcel Energy customers in a respectful and efficient manner by anticipating the customer’s needs, and satisfactorily resolving issues with one contact. Accountable for individual performance indicators of attendance, adherence to schedule, occupancy and quality of calls to ensure that the overall business objectives of Service Level and Customer Satisfaction are achieved. Regular, reliable attendance is an essential job function.

Essential Responsibilities:		Percent of Time
a)	Provide superior customer interaction through multiple channels (phone, web, email, mail) in a Call Center environment. Typical calls include, but are not limited to: establishing, transferring and/or disconnecting service; analyzing and explaining customers’ bills; negotiating payment arrangements; consulting with customers and offering advice and solutions for energy conservation; and handling gas/electric calls, including emergencies.	95%

Performs other duties as assigned including work on special projects.

Minimum Requirements:
High School education or equivalent required. Additional education in business or related field desired. Minimum of 1 year of experience in a customer service environment required; preference given to prior call center experience. Demonstrated job stability and good verbal and written skills required. Knowledge of computer based-systems, Internet and Microsoft office applications (Outlook, Word, Excel) required. Ability to work effectively with multiple computer environments while talking on the telephone. Must be customer focused and results oriented. Applicant must successfully pass pre-hire skills assessment, classroom training and meet all performance expectations. Participate in on-call rotation. Some weekends, evenings and overtime is required. Selection criteria may include testing and/or assessment.

Please note: You will only be contacted if you are selected for an interview.

APPLICATIONS RECEIVED BY: 1/31/2010 5:00:00 PM (CST) WILL BE CONSIDERED.