The UMVS Senior Director of TRICARE Referral Management is directly responsible for the development, implementation, daily operations and outcomes of the Referral Management Department as stated in the TRICARE contract. The Senior Director reports to the VP, Medical Management Operations and is responsible for a staff of over 150 referral management coordinators.

Responsibilities:

* Design and develop the UMVS Referral Management organization, processes and tools that directly comply with the TRICARE contract

* Establish, implement and set controls around all referral management processes and activities to comply with the TRICARE contract

* Develop all processes to ensure solid execution on all areas of the TRICARE referral management contract and government established policies and procedures

* Oversee daily "call center" performance ensuring high levels of response and customer service to providers, Military Treatment Facilities and the government

* Successfully lead up to 150 referral management coordinators in the central office with another 60 coordinators in the field

* Motivate and generate enthusiasm among all employees and promote strong morale

* Provide honest and timely performance feedback while identifying opportunities for growth and learning

* Develop and manage the referral management operational budget; develop corrective plans, as appropriate

* Establish clear roles, direction, responsibilities and assess reactions and respond appropriately

* Leads large, complex projects to achieve key business objectives; works with other operational leaders to deploy the Referral Management program and products.

* Work effectively with operational leaders to deploy new programs and services for beneficiaries and/or to refine and deploy the changes for execution.

* Execute and maintain clear and concise communication channels between the field and key operational units regarding issues, operations and performance metrics