Senior Manager of Customer Community Strategy

Location: Fully Remote in the USA

Job Overview:

Lexia Learning is seeking a strategic and experienced Senior Manager of Community Strategy to lead the development and management of our online community platform. This role will focus on crafting and executing robust strategies to empower educators, streamline customer support and drive brand advocacy.

Job Responsibilities:

• Community Strategy Development: Develop and implement a comprehensive strategy for the growth and engagement of our online community, aligning with company goals and long-term business objectives.

• Team Leadership: Lead and mentor a team of community success managers and specialists, providing guidance and support in executing community initiatives and fostering a collaborative and results-driven team culture.

• Educator Empowerment Initiatives: Create and oversee initiatives aimed at empowering educators through the online community, facilitating collaboration, knowledge sharing, and best practice exchanges to enhance teaching practices and student outcomes.

• Customer Onboarding and Support Optimization: Drive the optimization of the community platform to streamline customer onboarding processes and enhance our customer’s time to first value.

• Brand Loyalty and Advocacy Programs: In collaboration with the Customer Marketing team, execute programs to cultivate brand loyalty and advocacy within the online community. Identify and nurture dedicated advocates to endorse our products and services, driving revenue growth and customer retention.

• Insights and Analytics Utilization: Utilize advanced analytics and user data insights to inform strategic decision-making and optimize community performance. Translate findings into actionable recommendations for continuous improvement.

• Cross-Functional Collaboration: Collaborate closely with cross-functional teams including Marketing, Product Management, and other colleagues in Customer Success to ensure alignment of community initiatives with overall business objectives. Champion the integration of community strategies with company offerings.

• Community Growth and Management: Implement strategies to drive community growth and engagement including retention tactics. Oversee community moderation efforts to maintain a positive and inclusive environment conducive to collaboration and knowledge sharing.

Job Requirements:

• Bachelor's degree in Communications, Business Administration, or a related field. Master's degree or previous teaching experience preferred.

• Minimum of 3 years experience in community management, with a focus on strategy development and team leadership.

• Proven track record of successfully developing and scaling online communities, preferably within the education or technology sector.

• Proven leadership abilities with experience managing and mentoring teams. 

• Excellent analytical skills with the ability to interpret data and derive actionable insights.

• Strategic thinker with a results-oriented mindset and the ability to drive initiatives from conception to execution.

• Exceptional communication and interpersonal skills, with the ability to engage and motivate diverse stakeholders.

• Proficiency in community management platforms.

To learn more about our organization and the exciting work we do, visit https://www.lexialearning.com/

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.