Work incoming requests from end users via telephone, e mail and the ticketing system in a courteous manner. Log all Service Desk interactions in our ticketing system. Daily review of open or escalated tickets; review/update/follow up/close open or escalate tickets. Work cooperatively with fellow IT members to create and maintain a knowledge base for systems use and develo

Supervision of call center talent acquisition team. Ensures talent acquisition team is meeting goals and objectives for filling operational and call center positions. Collaborates with and provides direction and coaching to leadership and department managers to understand required knowledge, skills, and abilities for open positions. Oversees recruitment strategies for ope