• Provides courteous client service and responds clearly, promptly and politely to guest questions, concerns or requests.
• Provides clients with assistance loading or unloading by offering advice on arrangement and opening and/or closing doors.
• Safely operates shuttle buses and motorcoach to provide transportation for TWU students, staff and faculty in a safe and timely manner to and from designated destination and return to the Denton Campus as scheduled in a safe, timely, and professional manner.
• Provides shuttle service for TWU students, staff and faculty in a safe, timely, and professional manner to and from designated parking lot to the designated drop off location on the Denton Campus.
• Keeps shuttle schedule running in a timely manner and as permissible, given any traffic issues as assigned.
• Tracks and reports detailed daily ridership of shuttle and time worked, when assigned, to supervisor per methodology employed by FMC Fleet Services.
• Reports deficiencies that cannot be performed at the operator level immediately to supervisor so the vehicle can be removed from service and diagnostics run and/or necessary repairs made
• Immediately notifies supervisor of any incidents, accidents, mechanical concerns while or after operating vehicle.
• Safely and effectively operates all equipment and systems installed or provided for vehicles, including disposal of bus waste tanks.
• Manages emergency assistance coordination while in route or at destination and communicates information to passengers and FMC Fleet Services accordingly.
• Reports any incidents or accidents to TWU Department of Public Safety (DPS), assisting in the issuance of an Incident Report. Completes necessary accident involving vehicle to Risk Management using appropriate method or form.
• Responsible for the ensuring daily upkeep, cleaning and appearance of vehicle and for reporting any major problems to supervisor at the end of each shift.
• Makes recommendations for professional cleaning or repair of interior, as needed, in daily inspection log.
• Ensures vehicle is properly fueled at both beginning and end of shift or trip, recording all mileage and trip expenditures and/or travel documentation and receipts as required.

• Reports any issue or conflict encountered with or by University staff, chaperones, passengers or trip coordinators to supervisor before, during or after shift of trip.
• Transports vehicles for cleaning, disposal of waste, inspection, emergency weather protection, and other purposes as assigned.
• Performs other duties as requested.

High school diploma or equivalent required.

Two years minimum driving experience transporting passengers in 30 passenger bus or larger.

• Excellent communication skills and ability to provide courteous service for students, faculty and staff at all times.
• Ability to pass random DOT alcohol and drug screenings.
• Ability to learn quickly and navigate as necessary to safely transport passengers in as timely a manner as possible, given current traffic and weather conditions.
• Must be able to repetitively open and close bus and van doors, including those for facilities, luggage or cargo, on a regular basis.
• Must be able to clean and sanitize bus or van before and/or after each trip and report need for additional services to supervisor following arrival on campus.
• Ability to operate essential equipment that is necessary to perform the functions of this job, including waste tanks.
• Must be able to read, write and follow all State of Texas driving and TWU Policies and safety procedures when operating vehicles.
• Must have knowledge of and be able to follow all current traffic laws, ordinances, etc. that pertain to driving within the City of Denton, local airports and other destinations, as necessary.
• Ability to read a map and traverse using both paper and electronic navigation tools.
• Ability to operate essential equipment that is necessary to perform the functions of this job.
• Ability to coordinate work with other employees and comprehend direct instruction from supervision as assigned.
• Ability to organize work effectively and exercise independent judgment based on an understanding of traffic laws and conditions as well as organizational policies and activities.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Ability to communicate effectively orally, by phone, in person, and in writing.
• Ability to represent the department and University in a friendly, courteous, and professional manner.
• Ability to respond to emergency and on-call situations in a timely manner.
• Ability to use a personal computer and other office equipment, including related university software and email.