Job Description:

The Client Delivery Director is a strategic leadership role at Black Box responsible for managing a portfolio of accounts and ensuring the successful delivery of large and complex client programs. The primary objectives of this role are to drive margin and revenue growth, maintain high levels of client satisfaction, and effectively manage stakeholders.

Remote: East Coast- Preferably NJ

Responsibilities:

• Revenue and Margin Growth: Collaborate with the sales and business development teams to identify opportunities for revenue growth within the client portfolio. Develop and execute strategies to maximize margin and revenue, including upselling, cross-selling, and expanding the scope of services offered.
• Portfolio Management: Oversee a portfolio of client accounts, understanding their specific needs, goals, and challenges. Develop and maintain strong relationships with key stakeholders within each account.
• Program Management: Lead and oversee the execution of large and complex client programs, ensuring they are delivered on time, within budget, and meet or exceed client expectations. Identify and mitigate potential risks and issues that may impact program delivery.
• Client Satisfaction: Ensure high levels of client satisfaction by regularly engaging with clients to understand their needs and address any concerns. Act as a trusted advisor to clients, providing strategic guidance and innovative solutions to help them achieve their business objectives.
• Stakeholder Management: Effectively manage and engage with various stakeholders, including clients, internal teams, and senior executives. Collaborate closely with cross-functional teams, such as sales, operations, and finance, to align priorities, address challenges, and ensure seamless delivery.
• Performance Monitoring and Reporting: Establish key performance indicators (KPIs) and metrics to track the progress of client programs and measure the portfolio's success. Regularly report on performance to senior management, highlighting achievements, challenges, and recommended actions.
• Team Leadership: Provide leadership and guidance to Client Delivery and Project Managers. Foster a culture of collaboration, innovation, and continuous improvement. Mentor and develop team members to enhance their skills and capabilities.

Requirements:

• 10-15 yrs demonstrated success in driving revenue growth and managing margin targets.
• Exceptional stakeholder management skills, with the ability to build and maintain relationships at all levels.
• Proven client delivery and program management experience, with a solid technical background.
• Strong understanding of project and program management methodologies.
• Experience in running multiple managed services engagements in parallel.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.
• Strong analytical and problem-solving abilities with a strategic mindset.
• Bachelor's degree in business administration or information technology
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
• Leadership qualities, including the ability to inspire and motivate a team.
• Proficiency in project management tools and software.

The Client Delivery Director plays a crucial role in Black Box's success by effectively managing a portfolio of client accounts, driving revenue growth, and ensuring the delivery of exceptional client programs. If you have a passion for client satisfaction, a strategic mindset, and excellent leadership skills, we invite you to apply for this exciting opportunity.

Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.

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