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Boldly innovating to create trusted solutions that detect, predict, and prevent disease.
Discover your power to innovate while making a difference in patients' lives.iRhythm is advancing cardiac care...Join Us Now!
At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm's employees and the mission of the company. We are better together, embrace change and help one another. We are Thinking Bigger and Moving Faster.
About This Role
Reports To
Sr. Manager, Field Support
Specific job responsibilities include:
- Act as the data entry partner for the Field Support Team
- Collect data from Field Support Team
- Accurately and efficiently enter valuable customer information into proprietary applications and SalesForce
- Compile, verify accuracy and sort data to prepare for entry; develop and pull reporting
- Monitor and work queues and tickets to completion
- Review data for deficiencies or errors by cross referencing between systems, and then correct any incompatibilities if possible
- Review account metric reports and provide data insights to Field Support Representatives, Sales Team and/or customers per the direction of the Sr. Manager
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
- Identify processes in need of improvement and recommend enhancements or changes to those processes
- Use appropriate judgement in the upward communication regarding department
- Adhere to corporate policy and HIPAA standards in handling patient data
About you:
- Minimum 2 years of experience in a high volume customer care or sales operational support environment with a focus on data entry and analysis
- Knowledge of iRhythm and internal Customer Service is a plus
- The successful applicant will be a hands- on individual who embraces teamwork and is willing to actively participate in daily internal and external customer interactions and workload
- Highly organized and detail oriented
- Data driven with strong experience in data entry
- Hands on knowledge and experience with on-demand (SaaS) systems, including Salesforce.com or other CRM software
- Skilled at offering both verbal and written communication
- Strong ability to multi-task in fast paced environment
- Strong background and passion for customer care
- Demonstrated capability in problem solving / information and data analysis
- Exceptionally collaborative, flexible and adaptive when working with customers and various teams within iRhythm
- Bachelor's degree or relevant experience in healthcare field or data entry preferred
What's In It For You
This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:
- emotional health support for you and your loved ones
- legal / financial / identity theft/ pet and child referral assistance
- paid parental leave, paid holidays, travel assistance for personal trips and PTO!
iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more!
FLSA Status: Non-Exempt
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Actual compensation may vary depending on job-related factors including knowledge, skills, experience, and work location.
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.
iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at taops@irhythmtech.com
About iRhythm Technologies
iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm's vision is to deliver better data, better insights, and better health for all.
Make iRhythm your path forward. Zio, the heart monitor that changed the game.
As a part of our core values, we ensure a diverse and inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer (M/F/V/D). Pursuant to San Francisco Fair Chance Ordinance, we will consider for employment all qualified applicants with arrest and conviction records.