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IT Analyst
Dallas, TX
Job Description
Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.
We have an opening for an IT Analyst in our Dallas office.
The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.
In this capacity, the IT Analyst will:
*Serve as an effective technical resource to customers who contact them directly for
We have an opening for an IT Analyst in our Dallas office.
The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.
In this capacity, the IT Analyst will:
*Serve as an effective technical resource to customers who contact them directly for
timely assistance and high quality solutions and support, as well as for escalations
requiring software and hardware requests; Promote new technologies;
*Facilitate and support meeting technology events and tools including video conferences,
*Facilitate and support meeting technology events and tools including video conferences,
presentations, client meetings and special events;
*Collaborate with Firm-wide departments to ensure proper and accurate scheduling and
*Collaborate with Firm-wide departments to ensure proper and accurate scheduling and
execution of meetings and events;
*Install and maintain computer software standards in accordance with departmental
*Install and maintain computer software standards in accordance with departmental
requirements and procedures;
*Work across IT teams to achieve timely escalation and closure of software and hardware
*Work across IT teams to achieve timely escalation and closure of software and hardware
issues;
*Maintain the operational availability of office computers and printers;
*Maintain asset management system to ensure the accuracy and currency of Firm assets;
*Use Firm call tracking technology, in conjunction with departmental best practices, to
*Maintain the operational availability of office computers and printers;
*Maintain asset management system to ensure the accuracy and currency of Firm assets;
*Use Firm call tracking technology, in conjunction with departmental best practices, to
create, update, escalate, and close tickets recording the life-cycle of a services request;
*Practice call ownership by acting as a liaison with Firm-side IT groups and customer
*Practice call ownership by acting as a liaison with Firm-side IT groups and customer
keeping them apprised of service request status until request is resolved to customer's
satisfaction;
*Participate in IT initiatives, projects, and deployments; promotes effective training and
user acceptance of Firm software;
*Support mobile device technologies; Promote and support remote access tools and best
*Support mobile device technologies; Promote and support remote access tools and best
practices;
*Facilitate the handling of planned service events such as monthly network maintenance,
*Facilitate the handling of planned service events such as monthly network maintenance,
or unplanned network disruptions/critical outages requiring effective coordination and
reporting to responsible IT groups (Network Operations, Telecom, etc.);
*Foster data security policies and best practices; adhere to Information Security
*Foster data security policies and best practices; adhere to Information Security
regulations and guidelines to ensure proper handling and security of Firm data;
*Works beyond scheduled hours as necessary for planned and unplanned work and
*Works beyond scheduled hours as necessary for planned and unplanned work and
support; light travel may be required; and
*Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).
Proficiencies:
*Advanced proficiency in Microsoft Operating Systems, specifically application installation
*Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).
Proficiencies:
*Advanced proficiency in Microsoft Operating Systems, specifically application installation
and configuration processes;
*Advanced proficiency in Microsoft Office Suite;
*Advance proficiency in Service Now;
*Advanced to expert proficiency in remote access architectures, applications and
*Advanced proficiency in Microsoft Office Suite;
*Advance proficiency in Service Now;
*Advanced to expert proficiency in remote access architectures, applications and
technologies (Citrix, VPN);
*Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
*Advanced to expert proficiency in networking technologies, cabling topologies,
*Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
*Advanced to expert proficiency in networking technologies, cabling topologies,
data communication devices, and related applications;
*Advanced to expert proficiency in Inter/Intra/Extranet technologies;
*Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
*Advanced knowledge of customer service principles and practices;
*Advanced proficiency with data security and security applications;
*Advanced proficiency with project management; and
*Advanced proficiency in remote access architectures, applications and technologies
*Advanced to expert proficiency in Document Management Systems (iManage/Work 10);
*Advanced knowledge of customer service principles and practices;
*Advanced proficiency with data security and security applications;
*Advanced proficiency with project management; and
*Advanced proficiency in remote access architectures, applications and technologies
(Citrix, VPN).
Qualifications:
*Associate's degree (preferred); Bachelor's degree (preferred); or similar work
experience;
*At least 3 years of experience providing direct support to customers in the areas of
*At least 3 years of experience providing direct support to customers in the areas of
business solutions, software, hardware and networking technologies;
*At least 3 years of experience in LAN, WAN and network systems support and
*At least 3 years of experience in LAN, WAN and network systems support and
management;
*At least 3 years of experience configuring, installing and maintaining client PC operating
*At least 3 years of experience configuring, installing and maintaining client PC operating
systems and related devices; and
*At least 3 years of professional services or law firm experience (preferred).
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.
Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:
*Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
*Flexible Spending Account and Health Savings Account
*Healthcare Concierge and Advocacy
*Voluntary 401k Plan and Profit Sharing
*10 Paid Holidays per year and a generous PTO program
*Family Support including Pediatric Mental Health and Parental Support, Paid Parental
*At least 3 years of professional services or law firm experience (preferred).
Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.
Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:
*Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
*Flexible Spending Account and Health Savings Account
*Healthcare Concierge and Advocacy
*Voluntary 401k Plan and Profit Sharing
*10 Paid Holidays per year and a generous PTO program
*Family Support including Pediatric Mental Health and Parental Support, Paid Parental
Leave, Fertility Benefits, and Breast Milk Shipping
*Back-up Child Care, Elder Care, and Tutoring
*Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being
*Back-up Child Care, Elder Care, and Tutoring
*Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being
Events)
*Retirement Plan Consulting
*Anniversary Bonus Program
*Professional Development Programs
*Transportation Allowance and Commuter Benefits
*International Travel Insurance
*Auto/Home/Legal Insurance
*Pet Insurance
*Employee discounts
*And more!
The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.
Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
*Retirement Plan Consulting
*Anniversary Bonus Program
*Professional Development Programs
*Transportation Allowance and Commuter Benefits
*International Travel Insurance
*Auto/Home/Legal Insurance
*Pet Insurance
*Employee discounts
*And more!
The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives here.
Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3+ years
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