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Job Description:

Job Summary: Establish, maintain and monitor customer accounts for credit and collection functions. These functions include collection of money, customer services, negotiation, problem solving, application of payments, communication with external and internal customers and generating reports for support of other departments and analysis

Primary Responsibilities:

Customer Account Management: 65%

• Set up new customer accounts. Vetting these potential accounts for creditworthiness and AML compliance
• Maintain existing customer accounts within SAP. Monitor and enforce customer credit limits. Determine if orders can be released for customers nearing/exceeding their credit limit. Active collection against open account balances.
• Managing and reporting on customer past due level. Work with customers to resolve invoice/account disputes.
• Application of customer payments and reconciliation reporting

Reporting and Support (Commercial): 15%

• Create and maintain spreadsheets for specific customers within Excel. Process, print, mail/e-mail monthly statements for all customers monthly and as requested by customers. Generate reports on customer accounts within SAP as requested.
• Daily submission of new invoices to customer via email/mail
• Negotiate pay-out of delinquent accounts with customers. Recommend/monitor outside collection agency for delinquent accounts

Report and Support (Military): 15%

• Preparation of monthly reconciliations for LUH and AHI affiliates. Distribute affiliate reconciliations to the parent company and appropriate affiliate partner. Distribute LUH reconciliations to Airbus Defense & Space and AHI in Mississippi.
• Create and prepare past due reports in Excel for LUH and distribute to VP of Finance at AHI, LUH department within AHI, AHI Mississippi, and Airbus Group in Huntsville, AL. Financial Administrator is responsible for review and approval.
• Re-class LUH aircraft invoices. Enter LUH aircraft milestone payments. Monthly meeting are held with LUH department and the VP - Finance for discussion and approval.

Fiscal Reporting: 5%

• Provide annual reports/support to auditors
• Provide quarterly input/reporting for Allowance for Doubtful Accounts (Reserve)

Additional Responsibilities:

Other duties as assigned:

Qualified Experience and Training:

Education:

Required

• High school diploma

Preferred

• Some college training in Business Administration or equivalent work related experience preferred

Experience:

Required

• Minimum 4 years accounting or collections related fields required.

Preferred

• None

Licensure/Certifications:

Required

• None

Preferred

• None

Travel Required:

• 5% Domestic and International

Citizenship:

• Authorized to work in U.S

Clearance:

• None

Qualified Skills:

Knowledge, Skills, Demonstrated Capabilities:

Required

• Strong customer service experience. Excellent verbal and written communication abilities. Ability to deal diplomatically, but firmly with customers.
• Strong organizational skills

Preferred

• intensive knowledge in credit and collection disciplines

Communication Skills:

Required:

• Ability to communicate effectively in verbal and written form in English

Preferred:

• None

Technical Systems Proficiency:

Required:

• Accounts Receivable system (SAP), Excel, Word, Internet functions, Outlook.
• OnBase, Siebel, SharePoint, ShareCopter

Preferred:

• None

Complexity of the Role:

Level of Decision Making:

• Responsible for maintaining the Risk Management and Collection Management for assigned customer accounts.
• Attends and contributes to the monthly AR OverDue Meeting combined with S&S leadership team.

Organizational information:

Reports directly to the Manager of Financial Administration with a dotted line to the VP of Finance and the CFO

Direct Reports:

Is this a people manager? No

# of Exempt Reports: 0

# of Non-exempt Reports: 0

Job Dimensions:

• This position is directly responsible for determining a company's credit worthiness, collections of multi- million dollar accounts, assigning action for customer disputes, balancing A/R to cash, reporting to auditors, negotiating payout of delinquent accounts.

Nature of Contacts:

• Responsible for monthly statements and daily invoices to customers
• Customer dispute tracking/resolution
• Negotiation of delinquent accounts

Physical Requirements:

• Onsite or remote: 100% Onsite
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings. Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on the production floor including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts. Daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 10lbs. Daily
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. Daily
• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving.
• Standing: able to stand for discussions in offices or on the production floor. Daily
• Travel: able to travel independently and at short notice. When required
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor occasionally.

Equal Opportunity:

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

As a matter of policy, Airbus Helicopters, Inc. does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered.

Airbus Helicopters, Inc. does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.

NOTE: Airbus Helicopters, Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

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