Parts & Service Sales Representative
ABOUT THE COMPANY
At Thompson Machinery, we offer a unique opportunity for candidates to join our team as a Caterpillar equipment dealer, serving the middle and west Tennessee and northern Mississippi regions since 1944. As industry leaders, we take pride in delivering exceptional equipment solutions to a diverse range of sectors, including construction, forestry, mining, agriculture, and more. As a total equipment solution provider, we extend our expertise to cater to trucking, power generation, and marine businesses. We value the relationships we build with our customers, employees, and the communities we serve. Beyond our business endeavors, we actively engage in philanthropic efforts and community initiatives, making a positive impact on society. As part of our team, candidates will have the opportunity to be a part of an organization that prioritizes customer satisfaction, excellence in service, and community growth. If you are seeking a fulfilling career with a company that values its employees and strives to make a difference, Thompson Machinery is the ideal place to realize your potential and achieve professional success.
JOB PROFILE
Establishes and maintains customer relationships, assists in maintenance management and selling parts and services (other than machines) that meet customer needs. Works independently and supports sales and delivery when needed along with other departments throughout the organization.
BASIC REQUIREMENTS
- High School diploma or equivalent.
- 5 years dealership experience preferred.
- Must be able to communicate effectively with Customers, Co-workers, Vendors or Managers related to job functions.
- Demonstrate proficiency in providing excellence in customer service and representing Thompson Machinery in a professional manner.
- Must develop functional ability in the use of proprietary (i.e., Caterpillar, etc.) software.
- Must be able to communicate via email effectively and efficiently (MS Office 365, CRM, Service Link etc.).
- Maintain valid driver's license from the State of personal residence and comply with corporate driving policy.
- Inspect Customer equipment and provide customer with proper documentation of undercarriage reports/measurements.
- Document Customer contacts and Territory Management Strategy.
- Maintain adequate product knowledge of equipment and Allied products.
- Research equipment, parts, or Allied products to meet specialized customer requirements.
- Responds to Customer inquiries regarding equipment and Allied products in a timely manner.
- Support Sales staff demonstration and Sales agreements.
Compensation for this position will be commensurate with the candidate's experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.
Listing is current as of May 15, 2024 04:45 PM