Performs administrative activities that support the Program Directors of the DNP, MSN, and BSN programs as well as the MSN Track Coordinators on the Dallas campus. Responsibilities encompass developing and maintaining databases with a variety of metrics relevant to all academic programs, providing support for all program-related activities inclusive of recruitment, orientation, clinical placement, and graduation of students, and preparing reports for both internal and external audiences of the academic programs. Work is performed under general supervision of the Associate Dean of the Dallas campus. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Associate Dean

Supervises: May supervise Graduate Assistants, and Student Assistants

ESSENTIAL DUTIES - May include, but not limited to the following:

• Develops, maintains, and evaluates databases relevant to the academic programs.
• Collaborates with Program Directors in various activities for program operations.
• Supports MSN Track Coordinators in various activities for track operations.
• Coordinates all administrative-related activities associated with academic programs.
• Collaborates with Program Directors in development of required reports including retrieval of data.
• Collaborates with Program Directors to ensure timely and accurate program deliverables.
• Monitors activities to assure compliance with policies and guidelines.
• Demonstrates advanced proficiency with technology through various program activities.
• Utilizes effective communication skills with students, faculty, administration, and others.
• Prepares academic-related student letters along with timely routing and distribution to appropriate university offices and students.
• Schedules meetings and events for academic programs in collaboration with Program Directors.
• Maintains internal databases.
• Prepares and submits expense reports for academic program related activities.
• Maintains system for data related to student enrollment in academic programs
• Organizes and files academic program documents.
• Answers and redirects phone calls.
• Makes travel arrangements and prepares expense reports for Program Directors and Track Coordinators.
• Manages and directs queries related to academic programs.
• Attends Program Director-led meetings and documents minutes.
• Manages Program Director calendars.
• Supports the Program Directors, Dallas Clinical Coordinator, and Track Coordinators with the student clinical placement process.
• Collaborates with College of Nursing Denton and Houston staff to promote effective and efficient academic program operations.

ADDITIONAL DUTIES

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Advanced working knowledge of office practices and processes.
• Strong knowledge of program evaluation and development of databases.
• Ability to organize work effectively and efficiently.
• Ability to prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Ability to represent the programs, department, campus, and University in a friendly, courteous, and professional manner.
• Advanced proficiency with technology including but not limited to use of computer and other office equipment.
• Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
• Strong problem-solving skills with attention to details
• Excellent organizational and time-management skills
• Highly proficient with office management tools (MS Office software, in particular)
• Proven experience as an office administrator or relevant role
• Outstanding communication skills and interpersonal abilities
• Excellent organizational and leadership skills
• Familiarity with office management procedures and basic accounting principles
• Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.

Bachelor's degree in education, technology, business, or related area. Master's degree preferred.

Five years of administrative experience in business, education, technology or other related areas. Experience in academic affairs, database development and technology preferred.