• Serves as customer service liaison to the Budget Office, HR, Payroll Office, University Scheduling, Research & Sponsored Programs, Institutional Research and Improvement, Office of Information Technology and academic departmental and Dean's offices.
• Prepares accurate data for credentialing, faculty performance review, The Texas Higher Education Coordinating Board and SACSCOC to share with Provost and academic departments.
• Reviews and analyzes all Manager Self-Service (MSS) transactions for all GTA's, GAS's and GAW's to ensure accuracy of processing.
• Maintains regular and adjunct faculty files and processes documents for incorporation into files, including scanning of credentials, salary notices, transcripts, letters, and licenses.
• Scans and indexes regular and adjunct faculty files into OnBase as a secure safeguard and records retention.
• Enhances the organizational strategies to ensure SACSCOC compliance. Assists in establishing compliance standards and designing improvements to internal structure.
• Maintains faculty performance review files and processes documents.
• Coordinates and collaborates with the Office of Information Technology to ensure effective faculty performance review workflow and processes.
• Coordinates with academic components and the Provost's Office to maintain current and up-to-date workflow for faculty performance review.
• Maintains files and committee records, in collaboration with the Provost's Office, for the University Promotion and Tenure Committee and special performance review committees.
  

• Answers general routine, processing, and procedural questions and notifies departments of changes or corrections needed related to credentialing, academic compliance, and faculty performance review.
• Monitors mail log system for transcripts and faculty performance review.
• Performs other duties as requested.

Bachelor's degree in an area generally related to program content or assigned responsibilities preferred. Two years of experience in a generally related area.

• Knowledge of applications for data management systems for higher education environment.
• Knowledge of human resources and payroll systems and processes.
• Working knowledge of office practices and methods.
• Ability to use data base applications and tools, personal computer applications.
• Knowledge of customer service and business process improvements tools.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to establish and maintain effective work relationships with faculty, staff, and the public.
• Ability to communicate effectively orally, by phone, in person, and in writing.
• Ability to represent the department and University in a friendly, courteous, and professional manner.
• Ability to use a personal computer and other office equipment, including related university software and email.