Responsible for the leadership and day-to-day management of all operational functions of the company, in accordance with all objectives, policies, industry standards, and regulatory agencies.

Plan, develop, organize, implement, direct, and evaluate the organization's operational functions and performance.

• Comply with ELS Safety Program, policies and procedures. Modify and implement as needed.
• Comply with ELS Quality Program, policies and procedures. Work with Senior Vice President of Administration to modify and implement as needed.
• Comply with ELS Employee Handbook. Work with Human Resources Manager to modify and implement as needed.

• Actively participate in the development and refinement of the company's strategic policies, procedures, plans and programs as needed to ensure stability, growth, and profitability.
• Maintain positive long-term relationships with executive leadership, support leadership, field leadership, customers and stakeholders.
• Oversee, monitor, and direct all aspects of safety and operations, including but not limited to: safety performance, operational performance, regional and site leadership engagement and retention, profitability, and business growth.
• Continuous improvement of all responsible areas through professional and technical guidance, efficiencies and waste elimination, service level improvement, and cost reduction.
• Promote the education and training of team members regarding safety and operational performance, team and customer engagement, and policies and procedures.

• Motivate team members to promote trust, challenge the status quo, and deliver service excellence.
• Actively promote personal growth and professional progress through regular discussions, workshops, site visits, and objective and metric-driven feedback.

• Actively engage with customers and stakeholders regarding performance, feedback, and opportunities.
• Actively participate in the development of business growth opportunities with regards to operational expertise, business planning, operational readiness, pricing, and contract negotiations.

• Perform as a conduit for internal communications, resource support, and streamlined progress.
• Expedite support and resolution of challenges for safety and field leadership, and site teams.
• Perform additional duties and assignments as may be required.

PREFERRED QUALIFICATIONS

• Bachelor's degree or equivalent work experience.
• 10+ years' experience in operational leadership and support.
• Expert knowledge of industry policies and procedures.
• Intermediate knowledge of customer and stakeholder environment.

ADDITIONAL SKILLS & ABILITIES

• Maintain a professional, positive, and "let's fix it" attitude in all interactions.
• Excellent listening, speaking, interpersonal, and leadership skills.
• Excellent time management, attention to detail, and organizational skills.
• Ability to quickly analyze situations, interpret needs, develop plans, and drive resolution.
• Ability to work under stressful conditions and provide objective feedback and support.
• Ability to influence and persuade team members at all levels.
• Ability to maintain strict confidentiality.
• Ability to travel up to 50% of the time.

Computer Skills:

• Proficient in Microsoft Office to include Word, Excel, PowerPoint, Visio, and Project.

Other Requirements:

• Must be able to read, write, speak and understand English.

• Maintain a valid driver's license and be insurable under ELS insurance policy.

PHYSICAL DEMANDS

Other Physical Requirements:

• Vision (Near, Distance)

WORK ENVIRONMENT

• Office environment in a controlled atmosphere building.
• ELS site environments, including but not limited to airport ramp surfaces, BHS systems, GSE shops, and E-Commerce distribution centers.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. By signing below, I acknowledge and affirm that I have read, understand and discussed any problems that I may have fulfilling the duties outlined in the above job description with the Manager of Human Resources.