We have an exciting opportunity for an OPERATIONS MANAGER to manage our daily operations. This position will be based at our Kansas City, MO or St. Louis, MO location.
Key Responsibilities:
* Oversees and coordinates all transactional operations (Air Export / Import and Customs activities), adhering to regulations and internal procedures.
* Manages Team Agents, Specialists and leaders (supervisors)
* Oversees execution of desk-level functions (such as file processing and customer service) to support staff during high-volume periods, vacations, etc. (minimal)
* Ensures all Operations teams meet customer requirements and takes corrective actions in case of deviations from requirements.
* Ensures all compliance and regulatory rules and guidelines are followed / met.
* Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment.
* Monitors quality and adherence to standards and is responsible for constant improvement and optimization of product means.
* Develops a high-performance service culture within the Export and Import Departments
* Ensures realization of budgetary performance by setting and monitoring clear objectives
* Manages interface with Customer Service, Product, and Global Service Centers as required.
* Works closely with Station Manager to shape station direction and execute strategy.
* Performs additional tasks as assigned by Station Manager
Skills / Requirements:
* International freight forwarding experience required. Air Import / Export, Ocean Export / Import, Customs Brokerage experience is a plus (especially air).
* Experience using the Cargo Wise software is a major plus.
* Proven track record in people management role (leadership, motivation and people skills)
* Must be willing to develop necessary skills to advance to next level of management (Station Manager)
* Positive attitude with a commitment to quality
* Commercial (sales) experience is a plus.
* Minimum of 5 years supervisory experience within the logistics / transportation industry preferred.
* Exceptional communication skills (verbal, written, and presentations)
* Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)