Welcome Home! Build your career with Lennar!
As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

The Senior UX Researcher at Lennar will focus on enhancing the internal sales associate experience through comprehensive field research and usability testing, particularly of internal tools like Salesforce. This role requires a deep understanding of UX best practices, research methods, and the ability to independently translate business needs into actionable insights and detailed reports. This position will employ a variety of UX documentation and analysis tools to investigate sales associate behaviors, customer journeys, and website usability. This role demands a combination of evaluative and generative research skills, an entrepreneurial spirit, and a minimum of 3-5 years of experience in a similar role.

• Conduct Field Research and Observations: Perform in-depth field research and observations of sales associates in call centers and community locations to understand their experiences and challenges.
• Perform Usability Testing: Execute usability testing and evaluation of internal tools and software, particularly focusing on the Salesforce experience, to identify areas of improvement and ensure intuitive use.
• Develop and Execute Research Plans: Understand and translate business requirements into comprehensive research plans, create hypotheses, execute these plans, and write detailed reports on the findings.
• Produce UX Documentation: Generate key UX documents such as Mind Maps, Customer Journey Maps, Empathy Maps, Affinity Diagrams, Feature Audits, Task Flows, survey documents, and Excel reports.
• Formulate and Test Hypotheses: Regularly formulate hypotheses based on website analytics and customer feedback, and appropriately test them to drive conversion and improve user experience.
• Perform Evaluative and Generative Research: Conduct a combination of evaluative and generative research studies on Lennar's digital tools and websites to continuously improve user experience.
• Leverage Analytics Tools: Utilize analytics tools like FullStory, Hotjar, and Google Analytics, and employ quantitative techniques to measure UX goals, determine opportunities, and support product decision-making.
• Assist with Customer Persona and Journey Creation: Help in ongoing efforts to create and refine customer personas, customer journeys, and investigate buyer behavior to ensure a comprehensive understanding of the user base.

• Degree in Human Computer Interaction, Cognitive Sciences, or related discipline.
• At least 3-5 years of experience in User Experience, Product Design, or a related discipline as a UX researcher, preferably for a national level website or digital product.
• Experience must include a mix of both qualitative and quantitative research methods and report writing.
• Demonstrated competency conducting field research and observations in various environments.
• Proficiency in usability testing and evaluation of internal tools and software, with a particular focus on Salesforce or similar platforms.

Our Interview Process:

• 30 minute preliminary screen
• 3-4 interviews with members of our team
• Case Study

Physical Requirements:

This is primarily a sedentary office position which requires the Senior UX Researcher to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. Travel is required.

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

Lennar Core Values:
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring
for our customers, associates, shareholders, and community.

Life at Lennar!
Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:
Health Insurance - Medical, Dental & Vision
Vacation - 3 weeks of vacation per year to start
Holidays, Sick Leave, & Personal Days
401(k) Savings Plan with company match
Paid Maternity & Bonding Leave
New Hire Referral Bonus Program
Product Purchase Discount for Associates
Associate Assistance Plan
Everyone's Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
And More!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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