Hyland is looking for an experienced Salesforce Solution Engineer to join our Billing and Licensing team within our Information Systems department. In this position, you will be responsible for designing and building solutions within Hyland's Salesforce platform with a focus on configuring the Billing package within Revenue Cloud as well as custom order and provisioning functionality to optimize the order and fulfillment lifecycle. Qualified candidates will be knowledgeable in Salesforce administration, declarative and programmatic customizations, implementing and supporting managed packages, interfacing with business stakeholders, and will thrive on building problem solving solutions for our business partners. If you are looking for a robust team to work with and learn from, while growing your skills within the Salesforce platform, you will want to check this opportunity out.

Design, prototype, build and configure solutions based on feedback from stakeholders and SMEs with minimal oversight from team members and according to best practices
• Lead business analysis sessions where information about business process and concerns are gathered from key internal business stakeholders and technical expertise is provided to guide agreed upon solution
• Compose documentation outlining requirements for building the proposed solution and present your findings to business stakeholders for validation and approval
• Test business applications and ensure performance is optimal and resolve any issues; advise business customer on testing practices
• Investigate and troubleshoot escalated production issues impacting our business teams
• Develop plans for and execute on migrating business applications into production environment and support business teams throughout migration process
• Ensure all solutions are developed and documented in a manner that allows for ease of maintenance by our support team
• Transition key information to application support team to ensure continued successful support of internal business customer
• Participate in refining and estimating work effort involved in developing solutions
• Provide accurate and timely communication to leadership and business stakeholders including status updates, anticipated delays and blockers
• Identify, review and evaluate enhancements to product functionality; escalate appropriate enhancement requests to evolve software
• Provide design and peer review feedback to and mentor coach and train other team members
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Experience administering Salesforce, including all declarative functionality
• Experience working with Lightning Web Components and Flow is required.
• Experience with programmatic capabilities using Apex is required.
• Salesforce Billing experience or experience with the quote and order process including financial systems is beneficial but not required
• Experience working in the agile methodology
• Experience in implementing integrations with managed packages and other business applications
• Able to thrive in a fast paced, agile environment
• Strong at investigating situations or issues to get relevant information; adept at asking probing questions to successfully obtain quality information
• Strong collaboration skills, applied successfully within team as well as with other teams within Hyland
• Able to effectively manage a consistent workload and proactively communicate project delays and impacts to scrum team and leadership
• Up to 5% travel time required
• Bachelor's degree, or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job

• Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $113,000-$129,000 and eligible for bonus and benefits

What you can expect next

• Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us!
• Any follow up questions? Email your Recruiter directly at Careers@Hyland.com.

Benefits

401(k) Retirement Savings. Flexible Schedule. Paid Time Off. Medical, Dental, Vision. Volunteer Paid Time Off. Wellness Reimbursement. Paid Parental Leave. Sabbatical Program.

Find out more by going to https://www.hyland.com/en/resources/articles/why-work-at-hyland .

Welcome to #HylandLife

Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do - whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work.

The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.