Working at Watlow

Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.

About the Role

As an Advanced Manufacturing Technician - Quality Assurance at our Manufacturing Center of Excellence in Columbia, Missouri you will be part of the Quality Team and lead the Returned Material Authorization (RMA) and Calibration processes. This position will be responsible for ensuring customer RMA requests and RMA investigations are completed and exceed the delivery expectations of customers. This position will also be responsible for leading efforts to ensure measurement equipment and tooling remain within calibration by working with other functional teams and external calibration service provider to coordinate and complete site calibration events.

Your Key Responsibilities

• Review Customer Returned Material Authorization (RMA) requests, communicate RMA approve or decline decision to customer, and provide technical support to customer to resolve application or improper product use cases.
• Coordinates with functional team (operations, engineering, etc.) completion of RMA investigations within required customer delivery expectations.
• Communicates RMA Investigation Results to Customer.
• Work with functional teams and calibration service provider to schedule and complete calibration of existing measurement equipment and tooling prior to calibration expiration.
• Ensure new measurement equipment and tooling is calibrated by calibration service provider prior to initial use.
• Manage and update calibration database and monitor overall performance of the calibration system.
• Performs internal, product, process, and equipment audits, maintain logs, and analyzes data.
• Assists team members with Testing and Inspection Methods.
• Assists in disposition of non-conforming products and components.
• Other responsibilities as required.

Required Qualifications

• High-school graduate/GED.
• Demonstrated Problem Solving Skills.
• Computer Skills (Excel, Word, MACPAC, PowerPoint, SharePoint, etc.).
• Ability to effectively communicate with all levels including verbal, written and email.

Desired Qualifications

• Two-year degree or Technical Certificate or related experience (3-5 years)
• Experience directly communicating with Customers and Suppliers

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

• Annual Achievement Award
• 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
• Onsite wellness clinic
• Wellness incentives
• Employee Personal Assistance Program
• Dental, medical, vision and short-term and long-term disability insurance
• Paid holidays, personal time, and vacation
• Parental leave
• Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.