* Supervise and train a team of employees
* Ensure employees adhere to department/company policies and procedures
* Process reports for ATM Services Manager
* Keep abreast with Reg E and other related regulations which effect the department
* Answer inbound calls and provide quality customer service
* Research customer questions regarding debit card claims and assist in EFT error resolution
* Provide customer service by giving accurate information about account and card transactions
* Provide call completion and/or alternate options for resolving a claim
* Handle all escalated calls from other team members
* Accurately complete claims forms, taking action to protect the customer and the banks interests
* Make decisions on routine issues in accordance with the ATM operating procedures
* Other duties as assigned

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery

FCBI is an equal opportunity employer.

* High School Diploma or equivalent
* At least 18 years of age
* One year supervisory experience
* Detail oriented
* Possess general PC skills and/or data entry skills
* Good communication skills
* Good customer service & telephone skills
* Ability to function in a team environment
* Ability to function in a multi-tasking work environment
* Prior call center experience preferred
* Must successfully pass background investigation and drug screen according to company policy
* Must be able to get along with co-workers and work effectively in a team environment