Serves internal and external clients including trust beneficiaries, vendors, colleagues in remote locations, and financial advisors at outside institutions. Prepares reports required for annual account reviews. Performs data entry which includes check writing, ACH set up, and account information editing. Accesses statements, account data, and tax reports from various prop

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Provide remarkable customer service by handling inbound and limited outbound calls, providing problem resolution. Support moderately complex customer interactions, such as identifying fraudulent transactions, filing disputes and investigations, closing, or ordering debit cards, etc. Complete less complex account requests such as balance inquiries, reviewing transaction hi

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Regulatory Compliance Lead and manage corporate wide implementation of new or revised regulatory requirements. Read, analyze, and develop an in depth knowledge of the regulation to determine requirements/mandates. Compliance Subject Matter Expert on regulations within assigned area of responsibility. Provide oversight, recommendations, and direction team members. Assist L

Increase the Bank's profitability by cultivating new business relationships. Maintain and develop customer relationships, new business, and periodic review of existing loan arrangements. Negotiate proper loan structures, selling the Bank's credit and non credit products. Accept special projects in support of the team and community involvement. Maintain knowledge of corpor

Manages more routine accounts in accordance with the terms of the various governing documents, applicable law, and consistent with the needs of the principals, income beneficiaries, and remaindermen. Reviews, analyzes and interprets documents for direction; evaluates accounts for completeness and accuracy, monitors and reviews account transactions, responds to incoming co

Develop and maintain a solid level of technical competency and an understanding of the overall business and financial services industry including knowledge of the SOX/FDICIA implications. Evaluate risks and controls and analyze root cause of issues and provide practical recommendations to achieve an appropriate control environment, including financial, operational, and te

Design / Deployment of BPM Solution Create and design requirements documentation for functionality required in new BPM solution being deployed. Collaborate with third party vendor and internal stakeholders on design of new BPM solution. Create and design deployment schedule for BPM solution in collaboration with third party vendor and internal stakeholders. Responsible fo

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Regulatory Compliance Lead and manage implementation of new or revised regulatory requirements in support of the Compliance Management System (CMS) requirements. Read and analyze regulations to determine requirements/mandates and impact on Comerica. Work collaboratively with the Line of Business, Risk Liaisons and Corporate Compliance to understand current Monitoring, Thi

Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Perform compliance testing across multiple regulations within the Retail line of business; (i.e., RESPA, FLOOD, Truth in Lending, UDAAP, Truth in Saving, Electronic Fund Transfer, Funds Availability). Possess an in depth knowledge of Retail Banking Regulations; (i.e., RESPA, FLOOD, Truth in Lending, UDAAP, Truth in Saving, Electronic Fund Transfer, Funds Availability. Ind

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que